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Customer calls on WhatsApp
Your business becomes reachable through a channel customers already use.
WhatsApp Voice → Existing PBX
WhatsApp
Calls.
Your PBX
Answers.
Give customers a modern way to call your business through WhatsApp while your team keeps answering through the PBX, extensions and call flows they already know.
✓ Existing PBX friendly
✓ Business-focused routing
✓ PHOENIX ONE support
Keep your PBXNo replacement-first approach
Route intelligentlyExtensions, groups & queues
Start a conversationRequest a callback in under a minute
WhatsAppCustomer voice call
Existing PBXYour system, your way
Call QueueRoute to the right team
AgentAnswer from your setup
Simple customer journey
A familiar call experience, powered by modern communication.
PHOENIX ONE connects WhatsApp Voice with compatible hosted or existing PBX environments so customer calls can enter the same business routing your team already uses.
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PHOENIX ONE connects the call
WhatsApp Voice is integrated into the compatible PBX call flow.
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Your team answers
Calls can be routed to extensions, IVRs, groups or queues according to the configured solution.
Built for business
Communication that fits the way your team already works.
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WhatsApp SIP trunking
Route inbound WhatsApp voice calls into compatible existing PBX call flows.
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IVR & DTMF navigation
Use familiar menus such as “Press 1 for Sales” where supported and configured.
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Extensions & groups
Route calls to extensions, ring groups and queues used by your team.
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Centralised communication
Keep business voice in a managed business environment rather than relying on personal numbers.
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Business visibility
Bring call activity into PBX and CRM environments where supported by the selected solution.
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Partner-ready
A commercial offering for telecom dealers, IT providers and PBX specialists.
Reasons to buy
Why consider the switch?
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Answer rate
80–90% answer rates can help save departments time and money.
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Message open & reply rates
Up to 60% interaction rates with your company.
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Platform performance
Context continuity, with around 70% of people replying within 5 minutes, and less unknown-caller fatigue.
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Customer perception
A familiar, convenient communication experience can support better customer ratings.
Packages
Start with the package that fits your business.
Compare the current PHOENIX ONE packages below. Larger or specialised requirements can be quoted individually.
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Pricing displayed on this website is indicative, excludes VAT unless stated otherwise, and is subject to final technical qualification, availability, quotation and the applicable PHOENIX ONE service agreement.
Request a Callback
Tell PHOENIX ONE what you need. We’ll take it from there.
Complete the form and your enquiry will be sent to the PHOENIX ONE team for follow-up. You will receive an on-screen reference number when the enquiry has been successfully emailed.
01Share your requirements
02Your enquiry is emailed to PHOENIX ONE
03PHOENIX ONE can call you back
Prefer WhatsApp?
Chat with PHOENIX ONE on +27 10 035 1351.
Open WhatsApp →
Become a Partner
Add modern voice to your customer offering.
PHOENIX ONE is designed for telecom dealers, PBX specialists, IT providers, wholesalers and communication partners looking to add WhatsApp Voice to compatible customer environments.
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Tell us about your business
Use the callback form and select “Become a partner”.
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Discuss the opportunity
PHOENIX ONE can review your customer base, PBX platform and partner fit.
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Complete partner onboarding
Commercial terms, NDA and partner agreements are handled separately.
Listed PartnerAuthorised partner network
CWGR EnterprisesTelecommunications, fibre optic, CCTV, satellite and electrical solutions.Visit CWGR Enterprises
About PHOENIX ONE
One number.
One conversation.
One business.
PHOENIX ONE is a business communications offering focused on integrating WhatsApp Voice into compatible hosted and existing PBX environments.
Formal service activation remains subject to technical qualification, quotation, account requirements and the applicable service agreement.
Contact PHOENIX ONE
Start the conversation.
Request a callback through our secure website form, or chat with PHOENIX ONE on WhatsApp.